Returns & Exchanges
At ANNKE, we stand behind the quality of our security solutions with a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or does not meet your expectations, we offer a streamlined return process for all eligible hardware.
Initiate a Return Request
Contact our support team or log in to your ANNKE account within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, including all cameras, cables, mounting hardware, and manuals to ensure a full refund.
Ship the Item
Affix the provided shipping label or your own trackable shipping method to the exterior of the box and send it to our designated service center.
Inspection and Refund
Once our technicians inspect the returned hardware for functionality and completeness, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing